Failure Analysis Process Summary

Background History: Every failure analysis project starts with collecting background information. This is done by phone or onsite visit or online meeting. There would not be any charge for this step. Our Associates will be reviewed information including photographs, video, and drawings etc. of the subject and discuss the circumstances of the problem. We will also be discussed the scope of the project, the metallurgical analysis and its requirement, and possible expenses. For the scope, it’s critical to have complete agreement on the problem to solve.

Determination of Project Approach: In this stage, we use our experience, training, and knowledge to design the roadmap for moving forward. This includes metallurgical analysis of the subject. Identify the proper testing methods and analyze data and samples to find root cause of the subject and prevent the recurrence. Also, the approach might also include review of standards, supplier data sheet, quality control data and end user data.

Financial Matter: Detailed costing of the project includes the scope of the project, the list of work to be done, and the outcome. After issuing the purchasing order (P.O.) or approval, we start working and complete the timelines. We always respect the time sensitivity of the failure analysis.

Testing and Data Analysis: In this stage, the pre-selected metallurgical tests are performed and collect all data. The obtained data combined with the given background information is used to discover the metallurgical cause of the problem and potential root causes. In this stage, the customer’s input is crucial to find the root cause. The testing data will direct the conditions that cause the failure. This analysis will also reveal if there was anything metallurgically incompatibility with the metal. But detailed background information often helps to discover the root cause. The customer’s knowledge about the subject design, manufacturing, and use are important.

Report Writing and Customer Support: After identifying the root cause, a detailed technical report will be prepared and presented to the customer. Once the customer gets report, we work with them for helping to understand how the failure or problem occurred, its root cause, and how to prevent it from reoccurring. We continue to support the customer throughout the implementation of the recommended changes. One reason to choose “The metallurgy Master Mind” is because of our endless customer support.